Returns & Exchanges
At Jacksons of Old Arley, we want you to be completely satisfied with your fashion purchase, which is why we offer a hassle-free 28-day return window for all unworn items. If your new attire isn't the perfect fit or style, simply follow our streamlined process to secure a refund or exchange.
Check Eligibility
Ensure your items are in their original condition, unworn, with all Jacksons of Old Arley tags still attached and in the original packaging.
Complete the Form
Fill out the returns form included in your original delivery package, clearly marking whether you would prefer a full refund or a size exchange.
Package and Post
Securely pack your items and send them back to our Old Arley boutique using a tracked postal service to ensure your return reaches us safely.
Processing and Refund
Once our team inspects your return, we will process your refund or dispatch your exchange within 5-7 business days, notifying you via email.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing