Frequently Asked Questions
Everything you need to know about shopping with Jacksons of Old Arley
What are your delivery options and timeframes?
We offer standard and express shipping across the UK. Standard delivery typically takes 3-5 working days, while express orders placed before 2pm are processed for next-day delivery.
How can I return an item for a refund?
We offer a 28-day return policy. Items must be in their original, unworn condition with all tags attached. Simply use our online portal to generate a return label and drop your package at any authorized location.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for advice.
Are your products ethically sourced?
At Jacksons of Old Arley, we pride ourselves on quality and integrity. We work closely with manufacturers who adhere to strict fair labor practices and sustainable production methods.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout via PayPal, Apple Pay, and Google Pay.
Can I track my order once it has been shipped?
Yes, as soon as your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey.